Privacy policy

Last updated: April 2025

Core IQ by StrengthLab ("Core IQ", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit getcoreiq.com (the "Site") or make a purchase from us.

Please read this policy carefully. By using the Site, you agree to the practices described here.

1. Information We Collect

1.1 Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Full name and contact details (email address, phone number)
  • Billing and shipping address
  • Payment information (processed securely via our payment provider — we do not store full card details)
  • Order history and product preferences
  • Communications and correspondence with us

1.2 Information Collected Automatically

When you browse the Site, we automatically collect certain technical data, including:

  • IP address and approximate location
  • Browser type, device type, and operating system
  • Pages visited, time spent, and referring URLs
  • Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party services such as Shopify (our ecommerce platform), payment processors, and marketing analytics providers, in accordance with their own privacy policies.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and delivery
  • Communicate with you about your order, account, or enquiries
  • Send promotional emails and product updates (with your consent, and only where permitted by law)
  • Improve and personalise your experience on the Site
  • Detect and prevent fraud or security issues
  • Comply with legal obligations

We will not sell your personal information to third parties.

3. Cookies

We use cookies and similar technologies to improve Site functionality, remember your preferences, and understand how visitors interact with our content. These include:

  • Essential cookies — required for the Site to function (e.g. shopping cart)
  • Analytics cookies — help us understand traffic and usage patterns (e.g. Google Analytics)
  • Marketing cookies — used to deliver relevant advertising (e.g. Meta Pixel)

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect Site functionality.

4. Sharing Your Information

We may share your personal information with:

  • Shopify — our ecommerce platform provider, to power the Site and process orders
  • Payment processors (e.g. Stripe, Afterpay) — to handle transactions securely
  • Shipping and logistics partners — to fulfil and deliver your orders
  • Email marketing providers — to send communications you have opted into
  • Analytics providers — to help us understand Site performance
  • Legal and regulatory authorities — where required by law

All third-party service providers are required to handle your information in compliance with applicable privacy laws.

5. Data Storage & Security

Core IQ is based in Australia. Your information may be stored and processed on servers located in Australia or overseas (including by our service providers). We take reasonable steps to ensure your data is protected regardless of where it is held.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

6. Your Rights

Under Australian privacy law (Privacy Act 1988), and where applicable, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information, subject to legal obligations
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

7. Marketing Communications

We may send you promotional emails or SMS about new products, offers, and brand news. You can opt out at any time by clicking the unsubscribe link in any email, or by contacting us directly. We will process your opt-out request promptly.

8. Children's Privacy

The Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will take steps to delete it.

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Core IQ by StrengthLab
Email: contact@getcoreiq.com
Website: getcoreiq.com

For urgent privacy concerns, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au.