Refund policy
Last updated: April 2025
We want you to be completely satisfied with your Core IQ purchase. Please read this policy carefully before contacting us about a return or refund.
1. Our Commitment Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Faulty, Damaged, or Incorrect Orders
If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of receiving your order at contact@getcoreiq.com with:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will assess your claim promptly and, where applicable, offer a full replacement or refund at no cost to you. You will not be required to return the product in most cases.
3. Change of Mind Returns
As our products are ingestible supplements, we are unable to accept returns or issue refunds for change of mind once an order has been dispatched. This is standard practice for food and supplement products and is consistent with health and safety regulations.
We encourage you to review product details, ingredients, and serving information carefully before purchasing. If you have questions about whether a product is right for you, please contact us before placing your order.
4. Opened or Used Products
For hygiene and safety reasons, we cannot accept returns on opened or partially used products unless the item is faulty or not as described.
5. Cancellations
Orders can be cancelled for a full refund if requested before your order has been dispatched. Once an order has been shipped, it cannot be cancelled. Please contact us as soon as possible at contact@getcoreiq.com if you need to cancel.
6. Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider. We will notify you by email once your refund has been issued.
7. Shipping Costs
Where a return is required due to a fault or error on our part, we will cover the cost of return shipping. In all other approved cases, return shipping costs are the responsibility of the customer.
8. Bundles & Stacks
If you purchased a bundle or stack (e.g. the Train + Recover Stack), refunds or replacements will be assessed on the individual item(s) affected, not the entire bundle, unless the entire order is faulty or not as described.
9. Contact Us
For all returns, refund requests, or product concerns, please reach out to us:
Core IQ by StrengthLab
Email: contact@getcoreiq.com
Website: getcoreiq.com
We aim to respond to all enquiries within 1–2 business days.